Question 1

What medical treatments exist for weight loss?

Accepted Answer

The most widely used currently are GLP-1 agonists (semaglutide, tirzepatide, liraglutide) and the lipase inhibitor orlistat. Each has distinct indications and contraindications — they are not for everyone.

Question 2

Am I a candidate for a GLP-1 agonist?

Accepted Answer

Generally considered for people with BMI ≥ 30, or BMI ≥ 27 with comorbidities (hypertension, type-2 diabetes, sleep apnoea). But there are many contraindications (personal or family history of medullary thyroid cancer, pancreatitis, pregnancy). The doctor reviews your full history before prescribing.

Question 3

How much weight can I expect to lose?

Accepted Answer

We don't promise numbers. In clinical trials at maximum dose and full adherence, average losses of 15–20% have been observed with semaglutide/tirzepatide at 12 months, combined with diet and exercise. Your individual result may be more or less.

Question 4

Do I also need to follow a diet and exercise?

Accepted Answer

Yes. Medications are an aid, not a substitute. The full protocol includes nutritional and activity guidance alongside treatment. Without that change, the medication's effect drops sharply and rebound after stopping is very common.

Question 5

What side effects are common?

Accepted Answer

With GLP-1 the most frequent are digestive discomfort (nausea, diarrhoea, constipation), especially when increasing dose. They usually improve over time. Other less common effects require monitoring. We review all of this with you in chat before and during treatment.

Question 6

What exactly is Hi-Doctor?

Accepted Answer

Hi-Doctor is a telemedicine service. We are not a pharmacy, we don't sell medications, we don't ship anything. What we do is provide an online medical consultation with an EU-licensed doctor. If the doctor concludes that a treatment is right for you, they issue an electronic prescription that you fill at any pharmacy in the European Union.

Question 7

Is Hi-Doctor a legitimate medical service? Who is behind it?

Accepted Answer

Yes. Hi-Doctor is operated by HI DOCTOR AI SL, a company registered in Spain, and every consultation is reviewed by a doctor registered with an EU medical council. The prescribing doctor's registration number appears on each prescription, so any pharmacy can verify it independently. We are a telemedicine service, not a pharmacy: we do not sell or ship medicine, and the doctor can decline to prescribe.

Question 8

Do I need to travel or do a video call?

Accepted Answer

No. The entire process is asynchronous and written. You fill in an online questionnaire, the doctor reviews it, messages you in the private chat on your account if they need clarifications, and issues the prescription when appropriate. There is no video call by default — only if the doctor requests one.

Question 9

Is the consultation a video call or a chat?

Accepted Answer

It is written, not a video call. You complete a questionnaire, the doctor reads it and messages you in the private chat inside your account if anything needs clarifying. Nothing is scheduled, so you are never waiting for an appointment slot, and the whole exchange stays as a written record attached to your case. A doctor can request a video call in the rare cases where one is clinically necessary.

Question 10

Who reviews my case?

Accepted Answer

An EU-licensed doctor. They review the questionnaire personally — no AI decides for them. If a case is unclear, we reach out before issuing any prescription.

Question 11

How long does the consultation take?

Accepted Answer

The questionnaire takes roughly 4 minutes. The medical review usually arrives within 24 hours — often the same day. If the doctor needs extra information, they message you right away.

Question 12

Can I choose my doctor?

Accepted Answer

For the first consultation, we assign the doctor with the most appropriate specialty for your case. For follow-ups, we keep continuity with the same clinician whenever possible.

Question 13

Is it safe to be treated through an online channel?

Accepted Answer

Yes, when a licensed doctor evaluates the case with sufficient information. Our questionnaire is designed to capture exactly the data a clinician needs to decide whether a treatment is safe for you. If your case is not suitable for an online channel, we say so and refer you to an in-person specialist.

Question 14

What happens if my case isn't suitable for treatment?

Accepted Answer

We message you explaining why. For a one-off consultation, we refund the €35 consultation fee within 48 hours. For a plan review, we refund that period's fee and cancel the plan. Whenever it makes sense, we suggest an alternative: an in-person visit, prior lab work, or a different treatment.

Question 15

What if I have side effects?

Accepted Answer

We reply same-day to any message about side effects. For medical emergencies (chest pain, severe allergy, etc.) we always ask you to call 112 — we are not an emergency service.

Question 16

Can you prescribe any medication?

Accepted Answer

No. Only medications within the categories we operate in (hair growth, weight loss, sexual health) and only when the doctor considers it appropriate. We do not prescribe antibiotics, strong psychotropics, or opioids — those require in-person care.

Question 17

Is my data secure?

Accepted Answer

We comply with GDPR and Spanish LOPD (Ley Orgánica 3/2018). Data is stored encrypted on servers inside the European Union and is never shared with third parties for commercial purposes. Only the authorized medical team has access to your record.

Question 18

Who can see my questionnaire?

Accepted Answer

Only the doctor reviewing your case and authorized medical staff. Your information is never used for advertising or sent to outside partners.

Question 19

Can I delete or export my data?

Accepted Answer

Yes. Email hello@hi-doctor.ai and exercise your rights of access, rectification, erasure, objection, and portability within 30 days. Note: some records must be kept by law for 5 years after the last consultation (AEMPS medical-legal obligations).

Healthy weight, honest care.

Available medical weight-management options

Semaglutide (Wegovy / Ozempic)

Tirzepatide (Mounjaro)

Liraglutide (Saxenda)

Orlistat 120mg

Rybelsus (oral semaglutide)

Your path to treatment

Real results.

Two clear ways to continue your care.

Ongoing treatment plan

Your questions, answered.

Weight loss

How it works

Safety and medical judgement

Privacy and data

Healthy weight, honest care.

We'll tell you when we add new treatments.